Terms of Service

These terms govern your use of LeadsON. They are written in plain language because you should actually read them.

What LeadsON does

LeadsON is a done-for-you outbound system that delivers qualified discovery meetings to independent operators and professional service firms. We handle outbound prospecting, qualification, and meeting booking on your behalf.

We deliver one thing: qualified discovery meetings with the right person at the right time.

The Deal Flow Diagnostic

The Deal Flow Diagnostic is a $5,000, 7-day engagement. It delivers:

• 240 qualified prospects scored, prioritized, and ready to contact
• Rewritten offer tested against 3 real prospect profiles from your universe
• Complete outbound system including a 90-day execution playbook with email sequences, LinkedIn approach, phone scripts, and personalization guide

You keep everything regardless of whether you continue. If you do continue to ongoing delivery, $2,500 of the diagnostic fee applies as credit toward your first month.

Ongoing delivery

After the diagnostic, you may engage LeadsON for ongoing guaranteed delivery of qualified discovery meetings. This service operates in two phases:

Phase 1 — Readiness. We set up your sending domains, calibrate your voice, validate your ICP, configure your qualification protocol, and commission the system. This is irreversible setup work billed as a one-time retainer. Typical duration is 2–6 weeks.

Phase 2 — Delivery. We deliver guaranteed qualified discovery meetings measured as SLA-Eligible Discovery Calls (SEDCs). The guarantee clock starts at the SLA Start Date, which is the Production Start Date plus a 7-day latency buffer to allow outbound time to mature into booked meetings.

How delivery is measured

A discovery meeting counts as an SEDC only if all four conditions are met:

1. Protocol pass. The prospect matches your agreed qualification criteria, verified algorithmically before booking.
2. Meeting booked. Calendar event confirmed and logged.
3. Meeting attended. The prospect shows up and engages for at least 10 minutes.
4. Delivery confirmed. You submit a binary verdict: yes (prospect matched the agreed profile and was in genuine position to need your service) or no (with reason code). No third option.

If any condition fails, the meeting does not count toward your commitment. It is replaced at our cost.

The guarantee

If we commit to a number of SEDCs and fall short in any 30-day measurement window, the shortfall automatically rolls forward to the next window. Same price. Actual delivery. At our cost. Not yours.

No credits. No negotiation. We absorb the makeup delivery cost.

Rollover ceiling: If the cumulative rollover reaches 1.5x your monthly commitment, you may terminate immediately without penalty. An alert is triggered at 1.0x with a documented remediation plan.

The risk stays with us.

Default verdict

If you do not submit your delivery verdict within 48 hours of a meeting, the meeting is provisionally treated as delivered (yes). You may dispute within a 7-day window via the weekly Truth Packet report.

What we do not guarantee

LeadsON guarantees qualified conversations only. We do not guarantee closed deals, revenue outcomes, or prospect behavior after the meeting. Our liability is limited to delivery of the agreed number of SEDCs per the measurement criteria above.

Your obligations

• Provide accurate information about your ideal client profile
• Maintain calendar availability sufficient for your commitment level
• Submit delivery verdicts within 48 hours of each meeting
• Complete post-meeting questionnaires promptly and honestly
• Do not use LeadsON to contact suppressed or unsubscribed prospects
• Comply with applicable laws in your jurisdiction

Our obligations

• Deliver qualified discovery meetings per your agreed criteria
• Maintain CAN-SPAM and GDPR compliance for all outbound activity
• Honor one-click unsubscribe and suppression immediately
• Protect your sender reputation through proper domain warmup, deliverability monitoring, and SPF/DKIM/DMARC authentication
• Provide weekly Truth Packet reports with full transparency on promises, delivered SEDCs, rollover balance, and forecast risk
• Replace any meeting that fails to meet the four-condition standard
• All AI-generated content passes through human quality gates before being sent on your behalf

Intellectual property

You own your data, your client relationships, your qualification criteria, and all Deal Flow Diagnostic deliverables. Email copy generated on your behalf is yours to use. We own the LeadsON platform, systems, and methodology.

Confidentiality

We treat your prospect data, qualification criteria, and business information as confidential. We do not share your data with other clients or third parties except as required to deliver the service (e.g., email sending infrastructure, AI content generation).

Limitation of liability

LeadsON guarantees qualified discovery meetings as defined by the SEDC criteria. We do not guarantee closed deals, revenue outcomes, or prospect behavior after the meeting. Our total liability is limited to fees paid in the preceding 12 months.

Termination

Either party may terminate with 30 days written notice. If the cumulative rollover balance reaches 1.5x your monthly commitment, you may terminate immediately without penalty.

Upon termination, we will provide a full export of your data within 24 hours and cease all outbound activity on your behalf immediately. Diagnostic deliverables remain yours permanently.

Disputes

Delivery disputes are resolved through the weekly Truth Packet review process with a 7-day dispute window. For all other disputes, we resolve through direct conversation first. If that fails, binding arbitration under the rules of the American Arbitration Association in the state of Delaware.

Changes to these terms

We may update these terms. Clients will receive 30 days notice of material changes. Continued use after notice constitutes acceptance.

Contact

Questions about these terms? peter@leadson.io